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Data Protection Declaration – DÜRR DENTAL AG

This Data Protection Declaration refers to the Internet offering of DÜRR DENTAL AG that is provided via the websites www.duerrdental.com, www.duerr-shop.com, www.duerrdental.net, www.duerr-service.de, www.duerr-karriere.de, www.duerr-innovation.de, www.duerrglobal.com and www.parodontitisbehandlung.com. Further details about our contact details can be found under the Imprint/Legal Notice.

DÜRR DENTAL AG is committed to data protection and respects your privacy. This Data Protection Declaration is designed to provide you with information about our data protection regulations and our data protection compliant measures so that, with this information, you can control yourself how your personal data is used on our websites. Accordingly, we want to make sure that you understand how and in what form your personal data is collected electronically, and for what purposes it is processed. Our Internet pages are generally created in such a way that you can visit them and use them without needing to share personal data or identify yourself. Any exceptions to this rule are explained below. This declaration can be called up from the home page and from the footer of all other pages.

1. Use of cookies

"Cookies" are small text files that are saved by the operator of the website on your computer when you visit a website. When you visit our website, it is possible that information will be saved on your computer in the form of cookies so that the website can recognise you again next time you visit. Among other things, cookies enable us to adapt the website to your preferences. Here is some detailed information about how cookies work:

  • In many cases, users do not even notice when cookies are being saved on their computer. By providing you with this information, we want to make sure that you are aware of this.
  • Whenever information is called up on the Internet, it is possible that the provider will save a cookie on the computer of the user. If the user then visits the same website again later on, the cookie is sent back from the computer to the provider. Based on information contained in the cookie, a connection is established between the earlier visit and the current visit.
  • Unlike viruses, cookies are not executable programs, so they cannot cause any immediate damage to the affected computer. With the aid of cookies, it is also possible to identify the interests of users, and this information can be used for marketing and optimisation purposes.

If you do not want us to use cookies, simply change the settings on your web browser so that it deletes all cookies from your hard drive, blocks all cookies or warns you before a cookie is saved, so that you can then decide in each case whether you want to download the cookie.

Internet Explorer:

  • Go to the "Tools" menu → Select "Settings" → Select the "Privacy" tab. You can now set up how you want to use cookies by selecting the appropriate level of blocking. → Block All Cookies, High, Medium High, Medium, Low, Accept All Cookies Firefox:
  • Go to the "Tools" menu → Select "Settings" → Select the "Privacy" tab. You can now set up how you want to use cookies by changing the cookie settings. → Accept cookies or not, Length of storage, Add exemptions (websites that are never/always permitted to use cookies)

You will be able to find more detailed information on the use of cookies e.g. in the help function of your Internet browser. Certain functions, such as the auto-completion of previously entered terms, are only available when you accept the use of cookies. For this reason, we recommend that you do not completely disable cookies.

If you leave our website and end up at a different site, it is quite possible that this third-party site will also use cookies. DÜRR DENTAL AG is not legally responsible for these cookies. For information about these cookies and how they are used by third parties and what information is saved in them, please refer to the data protection declaration of the relevant website.

2. Web usage data – web analytics services

You can visit our website without giving up personal information about yourself. We only save data without a personal reference. When you visit our website, anonymised data will be collected and saved by the web analytics service "etracker" (etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany) for marketing and optimisation purposes, such as

  • the first two blocks of your IP address,
  • date and time when the visitor session started,
  • duration of the visitor session,
  • number of pages visited,
  • number of visits,
  • referrer URL,
  • operating system,
  • browser,
  • screen resolution,
  • pages visited.

It is not possible draw a link from this information to any personal information about you. 

The data is collected in order to make our website more user-friendly. The analyses are performed on the basis of anonymised data sets and cannot be used to establish a link to any personal information about you. In particular, we will never save your name, address, telephone number or any other data that could be directly linked to an individual. In its setting "expanded data protection compliance", etracker only delivers anonymous statistical data. It is not possible to trace back this data to an actual person, so in the sense of § 3 of the German Federal Data Protection Act (BDSG) we do not save any personal data of yours. The company etracker GmbH is a leading provider of solutions for analysing visitor behaviour at websites. Its solutions fully comply with all the legal requirements of German data protection laws and the German data protection authorities.

3. Sharing and processing of personal data

DÜRR DENTAL AG will only process or share your personal data with third parties if this is necessary for the performance of a contract. Besides, personal data will not be processed or passed on to third parties unless you are interested in products or services of DÜRR DENTAL AG or third-party providers. In this case, the data will only be processed or shared at your request or after you have expressly granted your consent.

If you send us an order, message or contact enquiry, you may be asked to provide personal information. This will relate in particular to:

  • Form of address – Ms, Mr, title
  • Surname, first name, user name
  • Company, company address
  • Depot
  • Contact person
  • Role, department
  • Date of birth
  • Street, no.
  • Postal code, town/city, country
  • Telephone no. (landline or mobile)
  • Fax no.
  • E-mail address
  • Order number
  • Product, quantity, price
  • Invoice amount
  • Delivery
  • Method of payment
  • Billing address, delivery address
  • Link
  • Purpose
  • User group
  • Device data, model number, serial number, build year
  • Installation details
  • Product training
  • Ideas, suggestions for improvements, work to be carried out, fault description, course title, course date, training type, hotel reservation

Even after the purchase price has been paid and all aspects of the contract have been processed, your data may still need to be kept in order to comply with our retention requirements under tax law or commercial law.

You have the right to obtain information free of charge about your data that we have stored, and if applicable you have a right to have this data corrected, blocked or deleted. If you have any questions about the collection, processing or usage of your personal data, or if you require information or need to have the data corrected, blocked or deleted, please contact our data protection department:  datenschutzduerrdental.SPAMPROTECTION.com

4. Privacy – data secrecy obligation

The employees of DÜRR DENTAL AG have been obligated in writing to comply with privacy requirements and with the data protection requirements relating to personal data. Third parties with whom DÜRR DENTAL AG works have also been expressly obligated towards DÜRR DENTAL AG through contractual agreements to maintain secrecy and comply with data protection requirements in relation to personal data.  

5. Security of personal data

DÜRR DENTAL AG is committed to the security and protection of your personal data. In order to prevent unauthorised access to or disclosure of your data and to ensure the correctness and lawful use of your data, DÜRR DENTAL AG employs appropriate technical and organisational processes to ensure the safety and security of the acquired data. All data that is "hosted" (i.e. stored) on our servers is protected through multiple security systems against unauthorised access.

We use SSL encryption (SSL = Secure Sockets Layer) for the collection and transmission of confidential data. Thanks to the SSL encryption, it is ensured that nobody apart from us can read the data. This security standard is active whenever you can see either an unbroken key or a closed padlock (this depends on your browser) at the bottom of your browser window.

6. Declarations of consent

If DÜRR DENTAL AG offers you on its web pages electronic data protection consent, we will ensure in accordance with § 13 of the German Telemedia Act (TMG) that the consent is logged and that the content of the consent can be called up at any time by the user. To that effect, we have reproduced below the different consent texts that may be used on our web sites.

During product registration:

"I hereby confirm that I have access to the General Terms and Conditions of Business of Dürr Dental AG and that I have the express consent of the owner and/or authorised user to register the product. These General Terms and Conditions of Business can be viewed at www.duerrdental.com."

During submission of ideas:

"Yes, I agree to the General Terms and Conditions of Participation and want to register, free of charge, to participate in the Open Innovation of Dürr Dental AG: The General Terms and Conditions of Participation can be found here."

For the Orotol competition, compressors:

"Yes, I would like to take part in the prize draws. I have read the Terms and Conditions of Participation and consent to them."

If you have granted consent, you can withdraw your consent at any time with effect for the future.

7. Changes to this declaration

In the event that it becomes necessary to update this Data Protection Declaration, we will make the changes available and update the change date of this document accordingly. In this way, you will know at any time which data we collect online, how we use this data and what protection options are available to you.

8. TeamViewer/ PCVisit or other remote access software.

During remote access to any computer outside the ownership of Duerr Dental, our staff adhere to strict Company policy and no data is stored unless confirmed in writing by the end user. We may see personal data during the course of providing software or hardware support however as outlined above all Duerr Dental employees will not store any information without written consent from the end user.

9. Contact

We ensure that we comply with the data protection regulations on our websites and throughout our company overall. Your opinions are important to us. If you have any suggestions or questions about our Data Protection Regulations, please contact DÜRR DENTAL AG under datenschutzduerrdental.SPAMPROTECTION.com.

By using our Internet pages you are confirming your consent to this Data Protection Declaration.