Service
MyLunos maintenance & repair
Fast, cost-transparent, with minimal practice downtime
Maintenance or repair of a device is always inconvenient for a practice. With MyLunos, we want to make it as easy as possible for you. That's why we've introduced a simple repair process for MyLunos devices.
Procedure of your repair
- You place the order on our website with acceptance of the possible costs (basic and maintenance flat rate & repair flat rate).
- You order a rental unit according to your needs.
- We send you a safe & sustainable transport packaging together with a repair order ticket (RMA ticket) and a return label. Once you receive the shipping package, contact us at to arrange a pickup date for your customer unit.
- If needed, the rental unit you ordered will be included in the shipment.
- Upon receipt of the unit, we will perform the repair as quickly as possible.
- You will receive your MyLunos in safe & sustainable transport packaging and enclose the possible rental unit for return to DÜRR DENTAL.
- Invoicing is done via your servicing dental depot.
SERVM41001 basic and maintenance lump sum MyLunos Powder Jet Handpiece
- receiving inspection:
- general function test
- MyLunos Powder jet handpiece checked based on customer claim
- maintenance:
- cleansing and disinfection of the handpiece
- exchange of all sealings and worn out parts that are accessible from outside
- final testing:
- functional testing
- documentation of final testing
- MyLunos Powder jet handpiece re-packed
SERVR41001 repair lump sum MyLunos Powder Jet Handpiece
- testing of the handpiece and the clutch
- testing of the MyLunos tip
- testing of the MyLunos Powder container
- exchange of all defective parts
- functional testing
SERVR41002 repair lump sum MyLunos Supra & Perio Nozzle
- testing MyLunos Supra/Perio nozzle
- exchange of all defective parts
- functional testing
Factory repair MyLunos
Your MyLunos powder jet handpiece needs to be repaired? Register your return directly via "Register return".