Hygiene service

Service for DÜRR DENTAL hygiene units

2+1 product registration – use the advantages and enjoy the benefits

Our hygiene units are maintenance-efficient, service technician-friendly, powerful. In the event of a defect with your units within two years, DÜRR DENTAL SE will provide original DÜRR DENTAL replacement parts, components or repairs at the factory free of charge in accordance with the General Terms and Conditions, providing that the products have been properly installed, used and cared for using cleaning agents and disinfectants that are approved by DÜRR DENTAL. During the third year, the warranty is limited to original DÜRR DENTAL parts; wear parts are not covered by the warranty extension. If we send a service technician to work on-site then any additional services provided as part of this (working hours/travel time), transport and packaging costs, as well as handling costs for the dental specialist trade, are also not covered by the warranty offered by DÜRR DENTAL SE. Products must be registered within three months of acquiring the product (proof of purchase), otherwise the full scope of the warranty will not be available.

Warranty extension – peace of mind for five years

With a warranty extension to five years, you can ensure maximum performance and availability from your hygiene units with calculable operating costs. The warranty for newly purchased devices can be extended within three months after the date of installation. During the warranty period, DÜRR DENTAL will bear the costs of materials for factory repairs. Wear parts are not covered.

To apply for a fee-based warranty extension to 5 years, please contact your dental dealer.

Seam sealing test: Hygopac/Hygopac View

German regulations require annual inspection (performance qualification) of all transparent sterile product packaging to ensure reliable and safe sealing of the seal. We provide this seam sealing test as a service for dental practices.

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On-site service

So your device isn't working? DÜRR DENTAL's Technical Field Service is on hand to help. Our "workshops on wheels" provide expert support for the installation, maintenance and repair of all devices from DÜRR DENTAL.

 

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