Imaging service

Service for DÜRR DENTAL X-ray units, image plate scanners & cameras

2+1 product registration – use the advantages and enjoy the benefits

In the event of a defect affecting your unit within two years, DÜRR DENTAL SE will provide original DÜRR DENTAL replacement parts, components or repairs at the factory free of charge in accordance with the General Terms and Conditions, providing that the products have been properly installed, used and cared for using cleaning agents and disinfectants that are approved by DÜRR DENTAL. During the third year, the warranty is limited to original DÜRR DENTAL parts; wear parts are not covered by the warranty extension. If we send a service technician to work on-site then any additional services provided as part of this (working hours/travel time), transport and packaging costs, as well as handling costs for the dental specialist trade, are also not covered by the warranty offered by DÜRR DENTAL SE. Products must be registered within three months of acquiring the product (proof of purchase), otherwise the full scope of the warranty will not be available.

Warranty extension – peace of mind for five years

With a warranty extension to five years, you can ensure maximum performance and availability from your X-ray unit with calculable operating costs. The warranty for newly purchased devices can be extended within three months after the date of installation. During the warranty period, DÜRR DENTAL will bear the material costs incurred by factory repairs. Wear parts are not covered.

To apply for a fee-based warranty extension to 5 years, please contact your dental dealer.

All-inclusive – flat rate repair fees

A systematic approach to repairing your imaging system. Flat rate repair fees for the VistaScan and VistaCam systems: we set out the repair steps required and maintain a high level of transparency in revealing the causes of the trouble. In addition, this repair system also offers clear cost transparency and fast turnaround times. After final testing, we issue a 1-year warranty on any repairs, including the assembly group and component parts covered by the flat fee.

Check out the processing system

Online service – possible applications

  • Fault analysis and trouble shooting for DÜRR DENTAL products from the imaging systems range
  • Installation and configuration of DBSWIN client, VistaEasy, ImageBridge and TWAIN
  • Setting up transfer interfaces
  • Update and relocation of the DBSWIN server and client
  • Driver installation for the camera and scanner

VistaSoft & DBSWIN activation. A licence for efficiency.

When purchasing a VistaCam, VistaScan, VistaPano S or VistaVox , you will also receive a demo version of our DBSWIN imaging software free of charge for 30 days or 30 patients. The subsequent registration and activation of the software is performed by a service technician/IT expert or you can do this yourself. Our hotline is open between 08:00 and 16:30 on Monday to Thursday and between 08:00 and 15:30 on Friday. Simply dial these numbers:

Hotline: +49 7142 705-392 E-mail: registry@duerrdental.com

Check out the software

 

Book a service technician

on-site service

So your device isn't working? DÜRR DENTAL's Technical Field Service is on hand to help. Our "workshops on wheels" provides expert support for the installation, maintenance and repair of all DÜRR DENTAL devices.

 

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