Imaging service
Service for DÜRR DENTAL X-ray units, image plate scanners & cameras
Register products and enjoy benefits with VistaSoft Monitor
Save time and effort when registering your DÜRR DENTAL devices! Register your products quickly and easily with the 2+1 product registration form in VistaSoft Monitor. Via app or on the web.
VistaSoft Monitor on Google Play
VistaSoft Monitor in the App Store
It's particularly convenient to register your products via the app: simply scan the type plate and confirm the installation date, and you're done.
You can create your own practice login quickly and free of charge. For technicians, the login is the same as for the dealer network: www.duerrdental.net.
Here you can find the application form without VistaSoft Monitor.
*In the event of a defect with one of our products within two years, DÜRR DENTAL SE will provide original DÜRR DENTAL replacement parts, components or repairs at the factory free of charge in accordance with the General Terms and Conditions, providing that the products have been properly installed, used and cared for using cleaning agents and disinfectants that are approved by DÜRR DENTAL. During the third year, the warranty is limited to original DÜRR DENTAL parts; wear parts are not covered by the warranty extension. If we send a service technician to work on-site then any additional services provided as part of this (working hours/travel time), transport and packaging costs, as well as handling costs for the dental specialist trade, are also not covered by the warranty offered by DÜRR DENTAL SE. Products must be registered within three months of acquiring the product (as proof of this, the proof of invoice from Dürr Dental can be requested retrospectively if required), otherwise the full scope of the warranty will not be available.
All-inclusive – flat rate repair fees
A systematic approach to repairing your imaging system. Flat rate repair fees for the VistaScan and VistaCam systems: we set out the repair steps required and maintain a high level of transparency in revealing the causes of the trouble. In addition, this repair system also offers clear cost transparency and fast turnaround times. After final testing, we issue a 1-year warranty on any repairs, including the assembly group and component parts covered by the flat fee.
Rental devices
You need to send your VistaScan image plate scanner for servicing, but cannot afford downtimes? Take advantage of our rental device service. Free of charge for warranty cases or for an affordable 60-day flat fee otherwise. You can order a rental device from your nearest dental depot.
Online service – possible applications
- Fault analysis and trouble shooting for DÜRR DENTAL products from the imaging systems range
- Installation and configuration of DBSWIN client, VistaEasy, ImageBridge and TWAIN
- Setting up transfer interfaces
- Update and relocation of the DBSWIN server and client
- Driver installation for the camera and scanner
VistaSoft & DBSWIN activation. A licence for efficiency.
When purchasing a VistaCam, VistaScan, VistaPano S or VistaVox , you will also receive a demo version of our DBSWIN imaging software free of charge for 30 days or 30 patients. The subsequent registration and activation of the software is performed by a service technician/IT expert or you can do this yourself. Our hotline is open between 08:00 and 16:30 on Monday to Thursday and between 08:00 and 15:30 on Friday. Simply dial these numbers:
Hotline: +49 7142 705-392 E-mail: registry@duerrdental.com
We can help with your specific service needs!
Compressed air
Our experienced experts are on hand to keep your compressor in perfect condition in the long term.
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Suction
Preserve the value of your suction unit with our services.
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Hygiene
Excellent cleaning and disinfection results guaranteed with our service.
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Dental Care
Service carefully tailored to your Vector® and Lunos® devices.
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