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Technical Field Services

Dürr Dental Technical Field Services provides reliable on-site troubleshooting for device downtime. Our ‘workshops on wheels’ provides expert support for the installation, maintenance and repair of all Dürr Dental devices.

Fast, reliable, expert.

Fault repair in your practice.  Each of our field service technicians arrives at dental practices with a portable workshop which is equipped to deal with almost any emergency. In nearly all cases, the product concerned functions perfectly again after our field service technician‘s first visit.

From a single source.  Who knows a device better than the company which developed and manufactured it? Our field service technicians understand Dürr Dental products and also know how they work together with equipment by other manufacturers.

Dental practices as equal partners.  We attach great importance to a collaborative partnership with dental practices. Keeping to the agreed time is just as much a part of our service as explaining how the fault can be eliminated. We also give guidance on how to use and handle Dürr Dental products to ensure ongoing safe operation.

Network.  We are happy to pass on our expertise! We train our specialist retailer partners‘ technical employees at our in-house Technical Academy. The trainers are our field service employees, who share their practical knowledge for practical use. Our worldwide network thus now consists of thousands of technical employees with expertise in Dürr Dental products.

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