Professionals at the end of a phone – the DÜRR DENTAL Hotline

Service. Made in Bietigheim-Bissingen

Our hotline is located at our headquarters in Bietigheim-Bissingen. All our hotline staff are specialists with long experience as service technicians in the field. Because they are right next to our development and repair departments, they can offer fast and competent help even with complex issues – and of course this service is free-of-charge for our customers. You will only have to pay the usual phone rates.


Our hotline is open between 08:00 and 17:30 on Monday to Thursday and between 08:00 and 16:30 on Friday. Simply dial these numbers:

Surgery supply:
Tel.: +49 (0)7142 705-480

Imaging systems:
Tel.: +49 (0)7142 705-161

VistaSoft activation. A licence for efficiency.

When purchasing our VistaCam, VistaScan, VistaPano S or VistaVox S products, you will also receive a demo version of our imaging software VistaSoft free of charge for 30 days or 30 patients. The subsequent registration and activation of the software is performed by a service technician/IT expert. Alternatively you can perform the activation yourself. Our hotline is open between 08:00 and 16:30 on Monday to Thursday and between 08:00 and 15:30 on Friday. Simply dial these numbers:

Hotline: +49 7142 705-392<br/> E-mail:

Check out the software


You can count on us:

Our staff are specialists with many years of experience as service technicians in the field, so they really know what's what.


As they are right next to the workshop and the development department, our hotline employees are perfectly placed to find the solution you need.

Commitment to partnerships

We treat practices as our partners and we know just how important it is to guarantee safety in a practice setting.


Our customers are at the heart of all we do, so the advisory service available via our hotline is free for our customers.

Callback service – we'll give you a call back

Want to discuss your service needs? Use our free callback service! All you have to do is fill in the form and tell us what you need our help with. We will return your call as soon as we can.

We can help with your specific service needs!

Compressed air

Our experienced experts are on hand to keep your compressor in perfect condition in the long term.



Preserve the value of your suction unit with our services.



Keep track at all times with our diagnostics service options.



Excellent cleaning and disinfection results guaranteed with our service.


Dental Care

Service carefully tailored to your Vector® and Lunos® devices.