Guaranteed transparency. Even in our service department.
We have introduced flat rate service fees and extended warranty periods, so as to make our prices and services easy to understand. Dürr Dental offers the option of extending the warranty for different product groups for the areas suction, compressed air, imaging and clinic suction systems and compressed air systems beyond the statutory warranty period.
Warranty
We provide a 24-month warranty for all defects developing in new devices. We also provide a 12-month warranty for all replacement parts, replacement devices and products from our replacement programme and factory repairs. If you register your products within three months, we can also extend the warranty beyond the legallyrequired period.
5 years of security
With a warranty extension to five years, you can ensure maximum performance and availability from your Dürr Dental products with calculable operating costs. This warranty, for newly purchased devices, can be extended within three months after the date of installation. The cost of the warranty extension depends on the chosen product. During the warranty period, Dürr Dental will bear the material costs incurred by factory repairs (with the exception of worn parts).
To apply for a fee-based warranty extension to 5 years, please contact your dental dealer.
We offer the warranty extension to five years for the following product groups:
Compressed air
| Product | Item no. |
|---|---|
| Tornado 1 | SERVW10001 |
| Tornado 2 + 4/ Duo/ Trio/ Quattro/ Duo-Tandem | SERVW10002 |
| Quattro Tandem | SERVW10003 |
| Quattro P 20 | SERVW10004 |
| PTS 105 WET | SERVW12001 |
| PTS 120 WET | SERVW12002 |
| PTS 200 WET | SERVW12003 |
| PTS 120 DRY | SERVW12004 |
| PTS 200 DRY | SERVW12005 |
Suction
| Product | Item no. |
|---|---|
| VS 300 S/ VSA 300 S | SERVW11009 |
| VS 600/ TYSCOR VS 2 | SERVW11007 |
| TYSCOR VS 4 | SERVW110012 |
| VS 900 S/ VS 1200 S | SERVW11006 |
| VARIOSUC | SERVW11008 |
| V 250/ V 300 S | SERVW11005 |
| V 600/ TYSCOR V 2 | SERVW11004 |
| V 900 S/ V 1200 S | SERVW11003 |
| V 2400 | SERVW11002 |
| VC45 | SERVW11001 |
Imaging
| Product | Item no. |
|---|---|
| GWL-Verl. VistaCam iX | SERVW21001 |
| VistaRay | SERVW22001 |
| VistaScan Combi/Omni/Pano View | SERVW23001 |
| VistaScan Mini View / Plus / Easy | SERVW23003 |
| VistaPano SApplies to all parts and components of sensors and emitters. | SERVW24002 |
| VistaPano S Ceph Applies to all parts and components of sensors and emitters. | SERVW24003 |
| Vista Intra | SERVW24004 |
| VistaVox SApplies to all parts and components of sensors and emitters. | SERVW24001 |
| VistaVox S CephApplies to all parts and components of sensors and emitters. | SERVW24007 |
Dental Care
| Product | Item no. |
|---|---|
| Vector | SERVW15001 |
Hygiene
| Product | Item no. |
|---|---|
| Hygopac | SERVW14002 |
| Hygopac View | SERVW14003 |
| Hygojet | SERVW14004 |
Clinic suction systems & compressed air
| Product | Item no. |
|---|---|
| V 6000 | SERVW13001 |
| V 9000 | SERVW13002 |
| V 12000 | SERVW13003 |
| V 15000 | SERVW13004 |
| V 18000 | SERVW13005 |
| Central Separation Tank | SERVW13006 |
| Clinic Visualisation | SERVW13011 |
| P 6000 | SERVW13007 |
| P 9000 | SERVW13008 |
| P 12000 | SERVW13009 |
The warranty extension to 5 years applies if the following requirements are met:
Extension of warranty period - compressed air
Extension of warranty period
The completed warranty extension application needs to be returned to Dürr Dental within three months of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.
The warranty extension to 5 years only applies if:
1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.
2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.
3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.
4. The device is used and operated in accordance with the installation and operating instructions.
5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.
The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.
Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.
Keep packaging out of reach of children.
Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:
Tornado 1, 2 und 4:
• Filter
• Sleeve
• Condensate drain
• Membrane
Duo, Trio, Quattro, Duo-Tandem, Quattro Tandem, Quattro P 20:
• Filter
• Condensate drain
• Membrane
PTS 105 WET, PTS 120 WET, PTS 200 WET:
• Filter
• Condensate drain
• Membrane
• Maintenance kit
• Non-return valve
• Consumable
PTS 120 DRY:
• Filter
• Condensate drain
• Membrane
• Maintenance kit
• Consumable
PTS 200 DRY:
• Filter
• Condensate drain
• Membrane
• Non-return valve
• Consumable
General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded
Extension of warranty period - suction
Extension of warranty period
The completed warranty extension application needs to be returned to Dürr Dental within three months of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.
The warranty extension to 5 years only applies if:
1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.
2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.
3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.
4. The device is used and operated in accordance with the installation and operating instructions.
5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.
The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.
Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.
Keep packaging out of reach of children.
Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:
VSA 300 S, VS 600, Tyscor VS 2, Tyscor VS 4, VS 300S, VS 900 S, VS 1200 S:
• Non-return valve
• Maintenance kit
Variosuc:
• Containers
• Non-return valve
• Maintenance kit
• Suction hosest
• Membrane
• Filter
V 250, V 600, Tyscor V 2, V 300 S, V 900 S, V 1200 S, V 2400:
• Maintenance kit
VC45:
• Consumable
• Maintenance kit
General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded
Extension of warranty period - imaging
Extension of warranty period
The completed warranty extension application needs to be returned to Dürr Dental within three months of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.
The warranty extension to 5 years only applies if:
1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.
2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.
3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.
4. The device is used and operated in accordance with the installation and operating instructions.
5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.
The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.
Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.
Keep packaging out of reach of children.
Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:
VistaScan:
• Transport belts + tension springs
• Light protection brush
• Foil cassettes
VistaScan Mini:
• Transport belts + tension springs
• Silicon lips
VistaCam:
• Interchangeable heads
• Spacer
VistaPano S / S Ceph:
• Wear and consumable parts as well as components that are not related to the sensor or tube
VistaVox S / S Ceph:
• Wear and consumable parts as well as components that are not related to the sensor or tube
VistaIntra DC:
• Mechanical parts that are not related to the generator, electronic as well as the tube
General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded
Extension of warranty period - clinic suction & compressed air
Extension of warranty period
The completed warranty extension application needs to be returned to Dürr Dental within three months of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.
The warranty extension to 5 years only applies if:
1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.
2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.
3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.
4. The device is used and operated in accordance with the installation and operating instructions.
5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.
The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.
Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.
Keep packaging out of reach of children.
Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:
Central Separation Tank:
• Non-return valve
VistaScan Perio Plus:
• Transport wheels
• Foil cassettes
• Eraser lampt
Clinic Visualisation:
• No exclusion
P 6000, P 9000, P 12000:
• Filter
• Condensate drain
V 6000, V 9000, V 12000, V 15000, V 1800:
• No exclusion
General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded
Extension of warranty period - dental care
Extension of warranty period
The completed warranty extension application needs to be returned to Dürr Dental within three months of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.
The warranty extension to 5 years only applies if:
1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.
2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.
3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.
4. The device is used and operated in accordance with the installation and operating instructions.
5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.
The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.
Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.
Keep packaging out of reach of children.
Exclusion of warranty:
Vector:
Handpiece:
• Ring complete
• Changing plug socket
• O-rings
• Adapter
• Optical fiber
• Instruments
Base unit / foot switch:
• Caps
• Screw complete
• Valve for liquid container
• Battery
General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded
Extension of warranty period - hygiene
Extension of warranty period
The completed warranty extension application needs to be returned to Dürr Dental within three months of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.
The warranty extension to 5 years only applies if:
1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.
2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.
3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.
4. The device is used and operated in accordance with the installation and operating instructions.
5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.
The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.
Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.
Keep packaging out of reach of children.
Exclusion of warranty:
Hygojet:
• Complete arm reach-through
• O-rings and hoses
Hygopac:
• Capillary tube controller
• Toothed belt
• Fuses
Hygopac View: • Toothed belt set • Force sensor
General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded