Guaranteed transparency. Even in our service department.

We have introduced flat rate service fees and extended warranty periods, so as to make our prices and services easy to understand. Dürr Dental offers the option of extending the warranty for different product groups for the areas suction, compressed air, imaging and clinic suction systems and compressed air systems beyond the statutory warranty period.

Warranty

We provide a 24-month warranty for all defects developing in new devices. We also provide a 12-month warranty for all replacement parts, replacement devices and products from our replacement programme and factory repairs. If you register your products within three months, we can also extend the warranty beyond the legallyrequired period.

5 years of security

With a warranty extension to five years, you can ensure maximum performance and availability from your Dürr Dental products with calculable operating costs. This warranty, for newly purchased devices, can be extended within four weeks after the date of installation. The cost of the warranty extension depends on the chosen product. During the warranty period, Dürr Dental will bear the material costs incurred by factory repairs (with the exception of worn parts).

We offer the warranty extension to five years for the following product groups:

Compressed air

Product	Item no.
Tornado 1	SERVW10001
Tornado 2 + 4/ Duo/ Trio/ Quattro/ Duo-Tandem	SERVW10002
Quattro Tandem	SERVW10003
Quattro P 20	SERVW10004
PTS 105 WET	SERVW12001
PTS 120 WET	SERVW12002
PTS 200 WET	SERVW12003
PTS 120 DRY	SERVW12004
PTS 200 DRY	SERVW12005

Suction

Product	Item no.
VS 300 S/ VSA 300 S	SERVW11009
VS 600/ TYSCOR VS 2	SERVW11007
VS 900 S/ VS 1200 S	SERVW11006
VARIOSUC	SERVW11008
V 250/ V 300 S	SERVW11005
V 600/ TYSCOR V 2	SERVW11004
V 900 S/ V 1200 S	SERVW11003
V 2400 S	SERVW11002
VC45	SERVW11001

Imaging

Product	Item no.
VistaCam iX HD/iX	SERVW21001
VistaRay	SERVW22001
VistaScan Combi/Omni/Pano View	SERVW23001
VistaScan Perio	SERVW23002
VistaScan Mini / View	SERVW23003
VistaPano Applies to all parts and components of sensors and emitters.	SERVW24002
VistaPano S Ceph Applies to all parts and components of sensors and emitters.	SERVW24003
Vista Intra	SERVW24004
VistaVox Applies to all parts and components of sensors and emitters.	SERVW24001

Dental Care

Product	Item no.
Vector	SERVW15001

Clinic suction systems & compressed air

Product	Item no.
V 6000	SERVW13001
V 9000	SERVW13002
V 12000	SERVW13003
V 15000	SERVW13004
V 18000	SERVW13005
Central Separation Tank	SERVW13006
Clinic Visualisation	SERVW13011
P 6000	SERVW13007
P 9000	SERVW13008
P 12000	SERVW13009

Application for fee-based warranty extension to 5 years

Warranty Extension

Application

Practice data:

Practice name*

Salutation

Title

Name*

Surname*

Street address*

Post code*

City*

Country*

Telephone number*

Email*

Dental Dealer:

Dental Dealer*

Street address*

Post code*

City*

Email dental dealer*

Device data:

Note

Here please find an example label with fictitious data, showing you how to fill in the blanks on product details.

1. Device item number*

1. Device model description*

1. Device serial number*

2. Device item number

2. Device model description

2. Device serial number

3. Device item number

3. Device model description

3. Device serial number

Installation details:

Installation date*

Name of your dealer contact

Product training date

Installation certificate

Accepted file formats: jpg, jpeg, gif, png, tif, pdf
Maximum file size: 5MB

Terms and conditions*

I hereby confirm the terms and conditions of Dürr Dental SE. The Terms and Conditions can be viewed at www.duerrdental.com. Unless you are the owner and/or authorised operator of such devices, registration may only be carried out with the express consent of the owner and/or authorised operator.

Confirmation*

I hereby confirm that I have applied for a warranty extension which is subject to a fee. My dental dealer has informed me about the costs. The warranty extension is accepted according the terms below.

Note of validation for new products*

I have noted that this offer is only valid for new products. This excludes spare parts, replacement devices, products from our repair exchange program and refurbished demonstration models.

Data processing*

I consent to the data that I have provided in the contact form above being collected, processed, stored and used for order processing and customer service purposes. Additionally, I consent to Dürr Dental SE passing the data I that have provided in the contact form above on to Group companies (or to companies associated with Dürr Dental).

Dürr Dental News

By providing my e-mail address, I grant Dürr Dental permission to send me information about exclusive offers, new products and other information. I understand that this consent is voluntary and that I can withdraw it at any time free of charge by writing to contactcenter@duerrdental.com. No data will be shared with third parties for marketing purposes (except companies that are affiliated with Dürr Dental).

All fields marked with * are required.

Don't fill this field!

The warranty extension to 5 years applies if the following requirements are met:

Extension of warranty period - compressed air

Extension of warranty period

The completed warranty extension application needs to be returned to Dürr Dental within four weeks of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.

The warranty extension to 5 years only applies if:

1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.

2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.

3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.

4. The device is used and operated in accordance with the installation and operating instructions.

5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.

The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.

Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.

Keep packaging out of reach of children.

Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:

Tornado 1, 2 und 4:
• Filter
• Sleeve
• Condensate drain
• Membrane

Duo, Trio, Quattro, Duo-Tandem, Quattro Tandem, Quattro P 20:
• Filter
• Condensate drain
• Membrane

PTS 105 WET, PTS 120 WET, PTS 200 WET:
• Filter
• Condensate drain
• Membrane
• Maintenance kit
• Non-return valve
• Consumable

PTS 120 DRY:
• Filter
• Condensate drain
• Membrane
• Maintenance kit
• Consumable

PTS 200 DRY:
• Filter
• Condensate drain
• Membrane
• Non-return valve
• Consumable

General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded

Extension of warranty period - suction

Extension of warranty period

The completed warranty extension application needs to be returned to Dürr Dental within four weeks of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.

The warranty extension to 5 years only applies if:

1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.

2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.

3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.

4. The device is used and operated in accordance with the installation and operating instructions.

5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.

The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.

Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.

Keep packaging out of reach of children.

Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:

VSA 300 S, VS 600, Tyscor VS 2, VS 300S, VS 900 S, VS 1200 S:
• Non-return valve
• Maintenance kit

Variosuc:
• Containers
• Non-return valve
• Maintenance kit
• Suction hosest
• Membrane
• Filter

V 250, V 600, Tyscor V 2, V 300 S, V 900 S, V 1200 S, V 2400 S:
• Maintenance kit

VC45:
• Consumable
• Maintenance kit

General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded

Extension of warranty period - imaging

Extension of warranty period

The completed warranty extension application needs to be returned to Dürr Dental within four weeks of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.

The warranty extension to 5 years only applies if:

1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.

2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.

3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.

4. The device is used and operated in accordance with the installation and operating instructions.

5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.

The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.

Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.

Keep packaging out of reach of children.

Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:

VistaScan:
• Transport belts + tension springs
• Light protection brush
• Foil cassettes

VistaScan Perio Plus:
• Transport wheels
• Foil cassettes
• Eraser lampt

VistaScan Mini:
• Transport belts + tension springs
• Silicon lips

VistaCam:
• Interchangeable heads
• Spacer

VistaPano S / S Ceph:
• Wear and consumable parts as well as components that are not related to the sensor or tube

VistaVox:
• Wear and consumable parts as well as components that are not related to the sensor or tube

VistaIntra DC:
• Mechanical parts that are not related to the generator, electronic as well as the tube

General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded

Extension of warranty period - clinic suction & compressed air

Extension of warranty period

The completed warranty extension application needs to be returned to Dürr Dental within four weeks of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.

The warranty extension to 5 years only applies if:

1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.

2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.

3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.

4. The device is used and operated in accordance with the installation and operating instructions.

5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.

The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.

Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.

Keep packaging out of reach of children.

Exclusion of warranty:
The following wear and consumable parts are excluded from the warranty extension:

Central Separation Tank:
• Non-return valve

VistaScan Perio Plus:
• Transport wheels
• Foil cassettes
• Eraser lampt

Clinic Visualisation:
• No exclusion

P 6000, P 9000, P 12000:
• Filter
• Condensate drain

V 6000, V 9000, V 12000, V 15000, V 1800:
• No exclusion

General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded

Extension of warranty period - dental care

Extension of warranty period

The completed warranty extension application needs to be returned to Dürr Dental within four weeks of the installation date with the relevant payment. Your warranty will then be extended to five years in accordance with Dürr Dental‘s sales, supply and payment conditions.

The warranty extension to 5 years only applies if:

1. Only Dürr Dental original equipment parts and Dürr Dental accessories are used.

2. Only cleaning agents and disinfectants that have been approved by Dürr Dental are used.

3. All installation or re-installation work, modifications, upgrades and repairs are carried out by Dürr Dental or by a specialised dealer who has been authorised by Dürr Dental to carry out this work.

4. The device is used and operated in accordance with the installation and operating instructions.

5. Dealer or customer has documents detailing that the routine maintenance has been carried out as per Dürr Dental guidelines for the product in question.

The original packaging should be stored away safely for possible return shipments. Only the original packaging can guarantee optimum protection for the device during transport.

Should a return shipment become necessary within the warranty period, Dürr Dental shall not be held liable for any transport damages due to faulty packaging. In case of an defect, the goods has to be sent back by the dealer. The dealer will bear the costs for the shipping to Dürr Dental. Dürr Dental will taken over the costs for the return shipment, in case of an free of charge repair.

Keep packaging out of reach of children.

Exclusion of warranty:

Vector:
Handpiece:
• Ring complete
• Changing plug socket
• O-rings
• Adapter
• Optical fiber
• Instruments

Base unit / foot switch:
• Caps
• Screw complete
• Valve for liquid container
• Battery

General exclusions:
• Technical field service (working hours/journey time)
• Transport and packing costs
• Handling costs caused by an dealer are excluded