DÜRR DENTAL SE

Software License Agreement – End User Licensing Agreement

End User Licensing Agreement

DÜRR DENTAL SE


Software License Agreement - End User Licensing Agreement (EULA)

between DÜRR DENTAL SE, Höpfigheimer Str. 17, D - 74321 Bietigheim-Bissingen

and you as the User

§1 Object of the agreement

(1) The object of this Agreement is the Dürr Dental VistaSoft software, drivers and interfaces with all associated program components, as well as - as far as agreed - additional modules for the VistaSoft software (“Software").

(2) Duerr Dental SE grants the User the right to use the legally acquired Software for the term of this agreement and according to the following provisions. The Software is protected by copyright (§§ 69 a ff UrhG [German Copyright Protection Act]).

(3) The articles 5 and 6 (Warranty and Liability) do not apply if the User acquires the Software, not from Duerr Dental SE directly, but via a dealer for dental supplies, for example. In such a case, warranty and liability claims of the User can be asserted only vis-à-vis the direct seller.

(4) Legal claims against DÜRR DENTAL SE based on the product liability law remain, if substantiated, in force to the full extent and are not the subject of this contract.

(5) The Software shall be maintained by DÜRR DENTAL SE at its own discretion by means of updates and upgrades (further developments and expanded features) and provided with new specifications. Updates are generally free of charge for the User. Upgrades are subject to a charge. The User has no right to updates and upgrades. The prices for the upgrades - and in special cases - updates are based on the current DÜRR DENTAL SE price list. The provisions of this agreement also apply to future updates and upgrades.

§2 Applicability of the agreement

This agreement becomes applicable

a) if, in the case of the acquisition of this Software on a data carrier, the User accepts provisions of this agreement by confirming with a click on the "Accept" button during the installation of the Software, or

b) if, in the case of an acquisition of the object of this agreement as a downloadable product (web version) the provisions of this contract have been confirmed by the User with the User clicking on the "Accept" button before starting the download.

§3 Rights of duplication and access, recompilation and program modifications

(1) The User may duplicate the program supplied to the extent that the respective duplication is necessary to use the program. Necessary duplications include the installation of the program from the original data carrier on the hard drive of the hardware used as well as loading the program into the main memory.

(2) The User has the right to duplicate the Software within the framework of the surgery network used by the User. Where additional modules for individual workstations are licensed by the operator (e.g. additional DICOM module), the usage and duplication rights of the User are subject to the special agreements for the relevant additional module.

(3) The User is permitted to make a duplication of the Software for backup purposes. However, he may create and store only one single backup copy at a time. The backup copy is to be marked as such.

(4) The User may not make duplications beyond those duplications mentioned above, also including the output of the program code on a printer.

(5) Copyright notices, serial numbers and other features used for identification of the program must on no account be removed or modified.

(6) Reverse translation of the relinquished program code into other forms of code (recompiling) as well as other types of reverse engineering of the various manufacturing stages of the Software, including any program modification, is inadmissible if the conditions of the § 69 e UrhG are not fulfilled.

§4 Resale and subletting

(1) The User may sell or give the Software, including the documentation, to third parties, provided the third party agrees to the continued application of the provisions of this present agreement vis-à-vis himself. Before passing on the Software, the User must make the third party aware of these contractual conditions.

(2) In the event that the software is transferred, the User must hand over all copies of the program to the third party, including existing backup copies; alternatively, he is to destroy the copies that he does not hand over (including any VistaSoft database). The right of the User to use the program is ceases when the Software has been passed on.

§5 Warranty

(1) Faults in the Software supplied, including the documentation, shall be remedied by Duerr Dental SE within a warranty term of two years starting with the first use of the Software and following written notice from the User. This is done either by repair at no cost or compensation delivery, at the discretion of Duerr Dental SE.

(2) If Duerr Dental SE is not able or willing to perform the repair or compensation delivery, so that the same is delayed beyond a term set by the user, or if it fails altogether, the User has the right to rescind the agreement or to request a price reduction. The failure of the repair can be assumed only if Duerr Dental SE has been given a sufficient chance to remedy without the required success having been achieved, in particular if two attempts at a repair had been made in vain before that. The right of the User to claim damages in accordance with § 437 BGB [German Civil Code] remains unaffected by this.

(3) The user knows that it is generally impossible to create Software products completely free of faults. A fault in the Software in the sense of this agreement shall therefore apply only if faults considerably reduce the value or the fitness of the Software for the contractually agreed use.

(4) The User must be aware that the Software is a complex IT product whose installation, updates/upgrades and adaptation to the individual EDP environment of the User requires prior knowledge. Installation, updates/upgrades and the configuration of the Software with the IT environment of the User should therefore be performed only by skilled and qualified persons, ideally by trained staff of the dental trade and/or the IT industry. Duerr Dental SE declines all liability for faults and damages resulting from improper use of the Software during installation, update/upgrade and in operation. This applies equally to faults and damages which relate to the fact that the hardware and software environment (operating system) deployed by the User do not correspond to the minimum requirements specified in each case by DÜRR DENTAL SE for the Software.

§6 Liability

(1) The claims of the User for compensation or indemnification of fruitless expenses must comply with this provision regardless of the legal nature of the claim. Warranty pursuant to the Product Liability Act shall remain unaffected.

(2) DÜRR DENTAL SE is liable without limitation for damages resulting from injury to life, the body or health.

(3) DÜRR DENTAL SE is liable without limitation for any damages resulting from deliberate or gross negligence. DÜRR DENTAL SE is only liable for damages resulting from minor negligence where an obligation is infringed whose observance is of special importance for fulfilment of the contractual purpose (substantial contract obligation). Such a contractual obligation is always present if the obligation of correct implementation of the contract is to be made possible at all or the User may rely routinely on the observance of this liability. In the case of any infringement of a contractual obligation, the liability of DÜRR DENTAL SE is limited to damage whose occurrence can be typically expected in the course of Software relinquishment or during maintenance and service work (Article 9).

(4) The liability for data loss is limited to the typical recovery cost that would be incurred if regular backup copies had been produced according to the applicable risks.

(5) Paragraphs 1 to 4 apply accordingly to the personal liabilities of employees, co-workers, representatives and vicarious agents of DÜRR DENTAL SE.

§7 Retention of title

Duerr Dental SE retains the property in the Software until the complete payment of the obligations from the contractual relationship with the User.

§8 Duration of the contract

(1) The contract runs for an indeterminate time.

(2) The right of the User to use the Software and the documentation is rescinded if the User infringes the terms of use stipulated in this contract in any shape or form, and in particular if he contravenes the provisions of use and resale of Articles 3 and 4 and DÜRR DENTAL SE terminates this contact for due cause. In this case, the User is obliged to return all data carriers and copies of the data carriers and to delete all copies of the Software (including any VistaSoft database).

§9 Demo versions

(1) Duerr Dental SE offers the User the possibility to use versions of the Software whose use is restricted ("Demo Versions") free of charge to test the Software. The User may change from the Demo Version of the Software to the full version by activating the full version with the registration. Activation will incur the standard costs for the acquisition of the Software from Duerr Dental SE or the respective seller.

(2) Duerr Dental SE assumes no liability for demo versions. Liability of Duerr Dental SE for the use of demo versions with the User is restricted to the claims defined in Art. 6, par. 2 and 3. Any further liability on the part of Duerr Dental SE is hereby excluded.

§10 Maintenance and service work of Dürr Dental, in particular remote maintenance

If Duerr Dental SE performs maintenance and/or service work regarding the software installed on the operator's hardware (in the following referred to as "work") upon the request of the operator , then the following regulations shall apply with regard to such work:

(1) The prices for such work shall be based on the respectively current price list of Duerr Dental SE. Invoices from DÜRR DENTAL SE are due for payment within two weeks at the latest of the invoice date. Warranty work of DÜRR DENTAL SE is not subject to reimbursement in accordance with Article 5.

(2) Liability of Duerr Dental SE regarding the work shall be based on Article 6

(3) The operator shall be obliged to perform a data backup of Duerr Dental SE before starting work, so that complete recovery of the operator's data is possible within a reasonable period of time.

(4) If the work is carried out over a data communication system without physical contact to the hardware of the User ("Remote maintenance" in the following), the User bears responsibility for the installation of the remote maintenance software of the third-party manufacturer on its hardware, in particular responsibility for adherence to the licensing regulations of the remote maintenance software. Furthermore, the User bears responsibility for the requisite linking of his hardware and software to the data communication system. DÜRR DENTAL SE accepts no liability for damages resulting from faults of the data transmission system or from unauthorised accesses of third-parties to the hardware and software of the User that are beyond its control.

§11 Final provisions

(1) Modifications, amendments and specifications of these contractual provisions as well as warranties and guaranties require the written form to be valid. The same applies for the abolition of this written form requirement.

(2) If one or several provisions of this agreement become invalid or unenforceable, this does not affect the validity of the remaining provisions.

(3) The invalid or unenforceable provision shall be replaced by a provision that comes closest to the intended effect of the invalid or unenforceable provision.

(4) With regard to the contractual relationship with the User, German law is applied, under exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

(5) The place of jurisdiction for any disputes arising from the contractual relationship with the User is - provided the User is a trader - the place of jurisdiction of DÜRR DENTAL SE or the place of jurisdiction of the User, according to the discretion of DÜRR DENTAL SE.


Software License Agreement – End User Licensing Agreement (EULA)

between Dürr Dental SE, Höpfigheimer Str. 17, D - 74321 Bietigheim-Bissingen

and you as the User

§1 Object of the agreement

(1) The object of the agreement includes the Duerr Dental DBSWIN Software, Drivers and Interfaces with all associated program components ("Software").

(2) Duerr Dental SE grants the User the right to use the legally acquired Software for the term of this agreement and according to the following provisions. The Software is protected by copyright (§§ 69 a ff UrhG [German Copyright Protection Act]).

(3) The articles 5 and 6 (Warranty and Liability) do not apply if the User acquires the Software, not from Duerr Dental SE directly, but via a dealer for dental supplies, for example. In such a case, warranty and liability claims of the User can be asserted only vis-à-vis the direct seller.

(4) Legal claims against DÜRR DENTAL SE based on the product liability law remain, if substantiated, in force to the full extent and are not the subject of this contract.

(5) The Software is maintained by DÜRR DENTAL SE by updates and upgrades (advancements and functional extensions) and provided with new specifications. The provisions of this agreement also apply to future updates and upgrades.

§2 Applicability of the agreement

This agreement becomes applicable

a) if, in the case of the acquisition of this Software on a data carrier, the User accepts provisions of this agreement by confirming with a click on the "Accept" button during the installation of the Software, or

b) if, in the case of an acquisition of the object of this agreement as a downloadable product (web version), the provisions of this contract have been confirmed by the User with the User clicking on the "Accept" button before starting the download.

§3 Rights of duplication and access, recompilation and program modifications

(1) The User may duplicate the program supplied to the extent that the respective duplication is necessary to use the program. Necessary duplications include the installation of the program from the original data carrier on the hard drive of the hardware used, as well as loading the program into the main memory.

(2) The User has the right to duplicate the software in the frame of the surgery network used by the User insofar as the User has acquired licenses (such as DICOM) for the individual workstations.

(3) The User is permitted to make a duplication of the Software for backup purposes. However, he may create and store only one single backup copy at a time. The backup copy is to be marked as such.

(4) The User may not make duplications beyond those duplications mentioned above, also including the output of the program code on a printer.

(5) Copyright notices, serial numbers and other features used for identification of the program must on no account be removed or modified.

(6) Reverse translation of the relinquished program code into other forms of code (recompiling) as well as other types of reverse engineering of the various manufacturing stages of the Software, including any program modification, is inadmissible if the conditions of the § 69 e UrhG are not fulfilled. Copyright notices, serial numbers or other features serving the identification of the program may not be removed or modified in any case.

§4 Resale and subletting

(1) The User may sell or give the Software, including the documentation, to third parties, provided the third party agrees to the continued application of the provisions of this present agreement vis-à-vis himself. Before passing on the Software, the User must make the third party aware of these contractual conditions.

(2) In the case of passing on the Software, the User must hand over all program copies to the third party, including existing backup copies where applicable, or must destroy the copies that are not handed over. The right of the User to use the program is forfeited when the Software has been handed on.

§5 Warranty

(1) Faults in the Software supplied, including the documentation, shall be remedied by Duerr Dental SE within a warranty term of two years starting with the first use of the Software and following written notice from the User. This is done either by repair at no cost or compensation delivery, at the discretion of Duerr Dental SE.

(2) If Duerr Dental SE is not able or willing to perform the repair or compensation delivery, so that the same is delayed beyond a term set by the user, or if it fails altogether, the User has the right to rescind the agreement or to request a price reduction. The failure of the repair can be assumed only if Duerr Dental SE has been given a sufficient chance to remedy without the required success having been achieved, in particular if two attempts at a repair had been made in vain before that. The right of the User to claim damages in accordance with § 437 BGB [German Civil Code] remains unaffected.

(3) The User must be aware that it is generally impossible to create software products that are completely free of faults. A fault in the Software in the sense of this agreement shall therefore apply only if faults considerably reduce the value or the fitness of the Software for the contractually agreed use.

(4) The User must be aware that the Software is a complex IT product whose installation, updates/upgrades and adaptation to the individual EDP environment of the User requires prior knowledge. Installation, updates/upgrades and the configuration of the Software with the IT environment of the User should therefore be performed only by skilled and qualified persons, ideally by trained staff of the dental trade and/or the IT industry. Duerr Dental SE declines all liability for faults and damages resulting from improper use of the Software during installation, update/upgrade and in operation. This applies equally to faults and damages which relate to the fact that the hardware and software environment (operating system) deployed by the User do not correspond to the minimum requirements specified in each case by DÜRR DENTAL SE for the Software.

§6 Liability

(1) The claims of the User for compensation or indemnification of fruitless expenses must comply with this provision regardless of the legal nature of the claim. Warranty pursuant to the Product Liability Act remains unaffected.

(2) DÜRR DENTAL SE is liable without limitation for damages resulting from injury to life, the body or health.

(3) DÜRR DENTAL SE is liable without restriction for any damages resulting from deliberate or gross negligence. DÜRR DENTAL SE is only liable for damages resulting from minor negligence where an obligation is infringed whose observance is of special importance for fulfilment of the contractual purpose (substantial contract obligation). Such a contractual obligation is always present if the obligation of correct implementation of the contract is to be made possible at all or the User may rely routinely on the observance of this liability. In the case of any infringement of a contractual obligation, the liability of DÜRR DENTAL SE is limited to damage whose occurrence can be typically expected in the course of Software relinquishment or during maintenance and service work (Article 9).

(4) The liability for data loss is limited to the typical recovery cost that would be incurred if regular backup copies had been produced according to the applicable risks.

(5) Paragraphs 1 to 4 apply accordingly to the personal liabilities of employees, co-workers, representatives and vicarious agents of DÜRR DENTAL SE.

§7 Retention of title

Duerr Dental SE retains the property in the Software until the complete payment of the obligations from the contractual relationship with the User.

§8 Duration of the contract

(1) The contract runs for an indeterminate time.

(2) The right of the User to use the Software and the documentation is rescinded if the User infringes the terms of use stipulated in this contract in any shape or form, and in particular if he contravenes the provisions of use and resale of Articles 3 and 4 and DÜRR DENTAL SE terminates this contact for due cause. In such a case, the User undertakes to return all data carriers and copies of the data carriers and to delete all copies of the Software.

§9 Demo versions

(1) Duerr Dental SE offers the User the possibility to use versions of the Software whose use is restricted ("Demo Versions") free of charge to test the Software. The User may change from the Demo Version of the Software to the full version by activating the full version with the registration. Activation will incur the standard costs for the acquisition of the Software from Duerr Dental SE or the respective seller.

(2) Duerr Dental SE assumes no liability for demo versions. Liability of Duerr Dental SE for the use of demo versions with the User is restricted to the claims defined in Art. 6, par. 2 and 3. Any further liability on the part of Duerr Dental SE is hereby excluded.

§10 Maintenance and service work of Dürr Dental, in particular remote maintenance

If Duerr Dental SE performs maintenance and/or service work regarding the software installed on the operator's hardware (in the following referred to as "work") upon the request of the operator , then the following regulations shall apply with regard to such work:

(1) The prices for such work shall be based on the respectively current price list of Duerr Dental SE. Invoices from DÜRR DENTAL SE are due for payment within two weeks at the latest of the invoice date. Warranty work of DÜRR DENTAL SE is not subject to reimbursement in accordance with Article 5.

(2) Liability of Duerr Dental SE regarding the work shall be based on Article 6

(3) The operator shall be obliged to perform a data backup of Duerr Dental SE before starting work, so that complete recovery of the operator's data is possible within a reasonable period of time.

(4) If the work is carried out over a data communication system without physical contact to the hardware of the User ("Remote maintenance" in the following), the User bears responsibility for the installation of the remote maintenance software of the third-party manufacturer on its hardware, in particular responsibility for adherence to the licensing regulations of the remote maintenance software. Furthermore, the User bears responsibility for the requisite linking of his hardware and software to the data communication system. DÜRR DENTAL SE accepts no liability for damages resulting from faults of the data transmission system or from unauthorised accesses of third-parties to the hardware and software of the User that are beyond its control.

§11 Final provisions

(1) Modifications, amendments and specifications of these contractual provisions as well as warranties and guaranties require the written form to be valid. The same applies for the abolition of this written form requirement.

(2) If one or several provisions of this agreement become invalid or unenforceable, this does not affect the validity of the remaining provisions.

(3) The invalid or unenforceable provision shall be replaced by a provision that comes closest to the intended effect of the invalid or unenforceable provision.

(4) With regard to the contractual relationship with the User, German law is applied, under exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

(5) The place of jurisdiction for any disputes arising from the contractual relationship with the User is - provided the User is a trader - the place of jurisdiction of DÜRR DENTAL SE or the place of jurisdiction of the User, according to the discretion of DÜRR DENTAL SE.

Data Privacy Statement

We process personal data (hereinafter predominantly referred to as just 'data') only when absolutely necessary and for the purpose of providing a functional and intuitive website, including the content and services offered on the said website.

According to Article 4(1) of Regulation (EU) 2016/679, the General Data Protection Regulation (hereinafter just referred to as 'GDPR'), 'processing' means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

The following data privacy statement explains our approach to processing personal data, with a focus on the type, scope, purpose, duration, and legal basis insofar as the decision as to the purpose and means of processing is made by us -- either alone or in consultation with any other parties. This document is also our way of informing you of the third-party components used by us for optimization purposes and with a view to improving quality for users in cases where third parties assume responsibility for processing data as a result.

Our data privacy statement includes the following sections:

I. Information about us as the data controller
II. Rights of users and data subjects
III. Information about data processing

I. Information about us as the data controller

The party responsible for providing this website under data protection law is:

DÜRR DENTAL SE

Höpfigheimer Str. 17
74321 Bietigheim-Bissingen
Germany

Postfach 12 64
74302 Bietigheim-Bissingen
Germany

Phone: +49 (0)7142 / 705-0
Email: info@duerrdental.com

The data protection officer acting on behalf of the provider is:

VDE Service GmbH

Sandro Berger

Eduard-Pfeiffer-Straße 48
70192 Stuttgart
Germany

Phone: +49 (0)711 / 22333 26

II. Rights of users and data subjects

In view of the data processing described in more detail below, users and data subjects have the right:

  • To obtain confirmation as to whether data concerning them is being processed; to have access to further information about the data being processed and the processing of this data; and to obtain copies of this data (cf. also Art. 15 of the GDPR).

  • To have inaccurate data rectified and incomplete data completed (cf. also Art. 16 of the GDPR).

  • To have data concerning them erased without undue delay (cf. also Art. 17 of the GDPR) or, alternatively, in the event that further processing is required pursuant to Art. 17(3) of the GDPR, to obtain restriction of processing in line with Art. 18 of the GDPR.

  • To receive the data concerning them, which they have provided, and to transmit that data to another provider/controller (cf. also Art. 20 of the GDPR).

  • To lodge a complaint with a supervisory authority if the data subject considers that the processing of data relating to them by the provider infringes data protection regulations (cf. also Art. 77 of the GDPR).

Where the provider has made the data public, they are also obliged to inform all recipients that the data subject has requested rectification, erasure, or restriction of processing of the data if any such request has been made pursuant to Art. 16, 17(1) or 18 of the GDPR. This obligation does not apply, however, if notification is impossible or involves disproportionate effort. Nevertheless, the user has the right to obtain information about such recipients.

In accordance with Art. 21 of the GDPR, users and data subjects also have the right to object to future processing of data concerning them if the data is processed by the provider on the basis of Art. 6(1)(f) of the GDPR. Users and data subject have the right to object in particular to data processing for direct marketing purposes.

III. Information on data collection and processing

Any data concerning you that is processed as a result of you using our website will be deleted or blocked as soon as there is no longer reason for it to be stored provided that there is no legal obligation to continue storing it and if no other statement to the contrary has subsequently been made regarding specific processing activities.

Server data

Data is transmitted to us and/or our webspace provider by your internet browser for technical reasons (especially for the purpose of keeping our website stable and secure). This data is transferred in service log files, which include the following information: the type and version of your internet browser, the operating system, the website you visited before visiting our website (referrer URL), the page(s) you visited on our website, the date and time you accessed our website and the IP address of the internet connection used to access our website.

The data collected in this way is stored temporarily, but it is not associated with any other data concerning you.

The legal basis for storing this data is Art. 6(1)(f) of the GDPR. Our legitimate interests are the optimization, stability, functionality, and security of our website.

Cookies

a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your device by the internet browser you are using. These cookies allow specific information concerning you to be processed, such as your browser/location data or your IP address.  

Processing your data in this way helps us to make our website easier to use, more effective and more secure. For example, this form of processing helps us to provide our website in different languages.

The legal basis for this data processing is Art. 6(1)(b) of the GDPR provided that these cookies process data for the purpose of initiating or fulfilling a contract.

If this data processing is not linked to the initiation or fulfilment of a contract, our legitimate interest is the improvement of the functionality of our website. In this case, the legal basis is Art. 6(1)(f) of the GDPR.

These session cookies are deleted as soon as you close your internet browser.

b) Third-party cookies

We may also use cookies from partner companies on our website if we are working with them on marketing, analytics or features of our website.

The information below outlines further details on this, with a focus on the purposes and legal bases for processing third-party cookies of this kind.

c) Removal of cookies

You can adjust the settings for your internet browser so as to prevent or limit the installation of cookies. You also have the option of deleting cookies that have already been saved at any time. The way to go about doing this will depend on which internet browser you are using. With that in mind, if you have any questions on this, please use the help function or documentation provided for your internet browser or get in touch with the provider and/or their support department. When it comes to flash cookies, however, it is not possible to stop them from being processed via your browser settings. You will instead need to change your flash player settings. Again, the way to go about doing this will depend on which flash player you are using. With that in mind, if you have any questions on this, please use the help function or documentation provided for your flash player or get in touch with the provider and/or their user support department.

Please be aware, though, that if you prevent or limit the installation of cookies, you may not be able to use all of the features on our website fully.

Contract fulfilment

Data transmitted by you when you wish to make use of our products and/or services needs to be processed by us for the purpose of fulfilling a contract. Contracts cannot be concluded or fulfilled without you providing us with your data.

The legal basis for this data processing is Art. 6(1)(b) of the GDPR.

We delete the data once the contract has been fulfilled in full provided that there are no retention periods under tax and trade law.

When we are fulfilling a contract, we will pass your data on to transportation companies commissioned to deliver goods or financial service providers if this step is necessary for the purpose of goods delivery or payment processing.

The legal basis for passing on your data in this case is Art. 6(1)(b) of the GDPR.

Customer account/registration function

If you wish to use our 'VistaSoft Monitor (Cloud)' software application, we will collect and store the data you provide when you register (e.g. your name, address and email address) for the sole purposes of the pre-contractual activities, contract fulfilment, provision of customer service and optimization of the services and products provided by Dürr Dental SE. We will also store your IP address and the date and time at which you registered. We will not pass this data on to third parties unless we have your express consent to do so.

As part of the further registration process, we will ask for your consent to your data being processed in this way and we will refer to this data privacy statement. The data we collect in this way will only be used for the purpose of providing your customer account. 

Provided that you consent to your data being processed in this way, the legal basis for this data processing is Art. 6(1)(a) of the GDPR.

If the creation of your customer account also serves the purpose of performing pre-contractual activities or fulfilling a contract, Art. 6(1)(b) of the GDPR will also form the legal basis for this data processing.

You can revoke your consent to us creating your customer account and keeping it open in future at any time pursuant to Art. 7(3) of the GDPR. If you wish to revoke your consent, you will just need to inform us of this decision.

The data collected for this purpose will be deleted when we no longer need to process it provided that there are no retention periods under tax and trade law.

Collection of personal data when connected to the Dürr Dental SE Cloud and using the software

  1. When connecting the software to the cloud, the information required for this purpose is transmitted to Dürr Dental SE, in particular the username, practice name, practice address, email address and customer number of your account, time of connecting, and the individual device identification code. Collected device data includes:
  • Product identifying data (such as serial number, device name, firmware version)

  • Operating data generated by the device during operation (such as pressure, temperature, voltage values)

  • Message data generated by the device to indicate changing conditions (such as warnings and error messages)

  • Maintenance data (maintenance counter, due date and confirmation of maintenance tasks)

The detailed data list can be requested via info@duerrdental.com.

We process the data provided in this way for the purpose of improving our services and our Dürr Dental products. We also provide a summary of the data on a dashboard that you can access and use at any point.

  1. When you connect a device to our Dürr Dental SE cloud, you have the option, as a user, to link a dealer or service provider to your device. We will then forward any data you provide to this dealer or service provider along with your device and practice data. This data is forwarded for the purposes of improving the service provided and performing maintenance and repair work on Dürr Dental units. Dürr Dental SE has no influence over any further use of the data.

  2. When you are using the software, we give you, as the user, the option of performing certain functions for Dürr Dental units directly from the software. These functions can also be provided to dealers or service providers when service and repair work needs to be performed.

  3. When you access software contents, these access details and other information (date, time and pages viewed) are stored on the servers of our provider (Amazon Web Services) in Frankfurt am Main in Germany for data security and statistical reasons. Data is stored and evaluated exclusively on an anonymized basis.

Newsletter

If you subscribe to our free newsletter, the data requested from you for this purpose (your email address and, optionally, your name and address) is transmitted to us. We will also store the IP address of the internet connection used to access our website as well as the date and time at which you subscribed. As part of the further subscription process, we will ask for you to consent to us sending the newsletter to you, describe the content in more detail and refer to this data privacy statement. We will use any data collected in this way for the sole purpose of sending you the newsletter. Most importantly, we will not pass this data on to third parties.

The legal basis here is Art. 6(1)(a) of the GDPR.

You can revoke your consent to having the newsletter sent to you in future at any time pursuant to Art. 7(3) of the GDPR. If you wish to revoke your consent, you will just need to inform us of this decision or click on the unsubscribe link that appears in every newsletter.

Contacting the DÜRR DENTAL SE service department

You can contact the DÜRR DENTAL SE service department directly via the software's "Prio Service". During this process, user details, as well as the information and data submitted by you as part of the contact request, will be stored.

Other functions and services

  1. In addition to using the software as a source of information, if you are interested you can also access a range of services that are available through our software. To benefit from these services, you usually have to enter additional personal data. We use this personal data in order to provide you with the aforementioned services and process it in accordance with the principles outlined earlier in this document.

  2. On some occasions we use third-party service providers to process your data. These third-party service providers have been carefully selected and appointed by us. They are bound to follow our instructions and are monitored regularly.

  3. We use the offering of Mixpanel to measure interactions of users with the features of our software with the intention to further improve the user experience. These measured interactions do not contain personal information.

  4. We can also share your personal data with third parties in the context of sales campaigns, prize draws, contract conclusions or similar that we offer in partnership with them. You will be provided with more detailed information about this when you enter your personal data or underneath in the description of the offer.

  5. If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this in the description of the offer.

Objection to the processing of your data or withdrawal of consent

  1. If you have provided consent to the use of your data, you are entitled to withdraw such consent at any time. Withdrawal of consent revokes permission for us to process your personal data after you have notified us of your intention to withdraw consent.

  2. If we are processing your personal data on the basis of weighing of interests, you can lodge an objection. This is the case if processing is not necessary in particular to fulfil a contract with you; this information is included in the subsequent description of the functions. If you wish to object or withdraw consent, we ask that you provide reasons why we should not be processing your personal data in the way that we are. If we receive such an objection from you, we will check the facts and will either cease processing or modify your data, or we will provide you with the compelling and legitimate grounds on the basis of which we intend to continue processing your data.

  3. You can of course object to your personal data being processed for the purposes of advertising and data analysis at any time. To inform us of your objection to your data being processed, please send an e-mail to Datenschutz@duerrdental.com or write to our postal address for the attention of "The Data Protection Officer".